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Privacy Policy

Effective Date: May 2026

This Privacy Policy applies to Roxxi’s Tattoo (Roxxi & Sioux Skin, formerly trading as Roxxi’s Poolroom), including all related websites, booking systems, online stores, social media pages, and digital services (collectively, “Site”).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the EU GDPR, UK GDPR, and comparable international privacy laws as updated or replaced from time to time.

1. WHO WE ARE & HOW TO CONTACT US

We operate as Roxxi’s Tattoo, based in Victoria, Australia.

For privacy enquiries, access requests, corrections, or complaints, you may contact us via the contact form on our website or our official email listed on our Site.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Our website(s)
  • Online booking systems
  • E-commerce purchases (including deposits and gift cards)
  • Social media interactions
  • Email and SMS communications
  • In-studio interactions where data is collected digitally or manually

This Policy does not apply to third-party platforms (such as Instagram, Facebook, TikTok, or YouTube), which are governed by their own privacy policies.

3. YOUR ROLE & RESPONSIBILITIES

By using our Site or services, you agree that:

  • The information you provide is accurate and up to date
  • If you provide information about another person, you have their consent to do so
  • You have read and understood this Privacy Policy and our Terms & Conditions

4. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:
A. Contact & Identity Information

  • Name
  • Email address
  • Phone number
  • Address (where required for bookings or purchases)

B. Booking & Service Information

  • Appointment history
  • Tattoo preferences and design notes
  • Deposit/payment records
  • Age verification details (where legally required)

C. Financial Information
Payment details processed securely via third-party payment providers (we do not store full card details)

D. Technical & Usage Data

  • IP address
  • Device type, browser, and operating system
  • Pages visited and interactions on our Site
  • Time zone and general location data (non-precise)

E. Communication Data

  • Emails, messages, and enquiries sent to us
  • Social media messages or interactions

F. Marketing & Preference Data

  • Email subscription status
  • Marketing preferences
  • Engagement with campaigns or ads

5. HOW WE COLLECT INFORMATION

We collect personal information when you:

  • Book an appointment or consultation
  • Purchase products, deposits, or gift cards
  • Fill out forms on our Site
  • Contact us via email or social media
  • Subscribe to newsletters or marketing
  • Interact with advertising or promotions
  • Browse our Site (via cookies and analytics tools)

6. HOW WE USE YOUR INFORMATION

We use your information only where lawful, including for:

  • Managing bookings and providing tattoo services
  • Processing payments and deposits
  • Customer communication and support
  • Identity and age verification (where required)
  • Improving our services and user experience
  • Website analytics and performance monitoring
  • Marketing (only where consent is given)
  • Fraud prevention and security
  • Legal compliance and record-keeping

We do not sell or rent your personal information.

7. MARKETING & COMMUNICATIONS

We may send marketing communications if you have opted in.

You may opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly via our Site

We comply with Australian spam laws and international email marketing standards.

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Improve website performance
  • Understand visitor behaviour
  • Deliver personalised content and advertising
  • Measure marketing effectiveness

You can disable cookies in your browser settings, however some Site features may not function properly.

9. ANALYTICS & ADVERTISING

We may use tools such as:

  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel (if applicable)
  • Advertising retargeting tools

These services may collect anonymised or pseudonymised data to help us understand usage trends and improve advertising relevance.

You can opt out of personalised advertising through your browser or platform settings (e.g. Google Ads settings or Meta Ad Preferences).

10. DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

  • Payment processors (e.g. Stripe, PayPal, Square)
  • Booking and business management platforms
  • Email marketing providers (e.g. Mailchimp, Klaviyo)
  • Website hosting and analytics providers
  • Legal, accounting, or professional advisers
  • Government or law enforcement where required by law
  • Fraud prevention and security services

All third parties are required to handle data securely and only for authorised purposes.

11. INTERNATIONAL DATA TRANSFERS

Some service providers may store or process data outside Australia (including the United States, EU, or other regions).

Where this occurs, we take reasonable steps to ensure your information is protected under comparable privacy safeguards.

12. DATA STORAGE & SECURITY

We take reasonable steps to protect your personal information, including:

  • Secure encrypted payment systems
  • Access controls and authentication protections
  • Secure third-party data storage providers
  • Staff access limitations based on need-to-know principles

However, no online system is completely secure, and we cannot guarantee absolute security.

13. HOW LONG WE KEEP YOUR DATA

We retain personal information only as long as necessary for:

  • Business operations
  • Legal and tax obligations
  • Record keeping requirements

After this period, data is securely deleted or anonymised.

14. YOUR RIGHTS

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent to marketing
  • Request information about how your data is used

We will respond to requests within a reasonable timeframe, typically within 30 days.

15. COMPLAINTS

If you have concerns about how your data is handled, please contact us.

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

16. AGE RESTRICTIONS

Our services are intended for individuals who meet the legal age requirements for tattoo services in their jurisdiction. We do not knowingly collect personal data from minors without appropriate consent where legally required.

17. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory changes
  • Business or technology updates
  • Improvements to our services

The latest version will always be posted on our Site with an updated “Effective Date”.

19. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia, and applicable Commonwealth legislation